FAQ

Welcome to Stored Gifts

Welcome to Stored Gifts, where we turn everyday essentials into timeless, personal keepsakes.

We specialise in beautifully crafted, personalised storage and organisation pieces designed to look beautiful, stay organised and last.

From premium engraved USB sets created to protect your most cherished photographic memories, to sophisticated folders, tech organisers, travel accessories and everyday storage, each piece is personalised especially for you.

Whether you're searching for a thoughtful gift for someone special or a professional presentation piece for your business, Stored Gifts is here to help you store your stories, organise your world and celebrate life's finest details.

Based in West Yorkshire, UK, we proudly serve customers around the world and are delighted to offer FREE worldwide shipping on every order, with no minimum spend.


FAQ

📦 Shipping & Delivery

Do you really offer free worldwide shipping?

Yes! We offer FREE worldwide shipping on every order, with no minimum spend.

How long does delivery take?

As our products are personalised and made especially for you, please allow approximately 7–9 business days for delivery. Delivery times may vary slightly depending on your location.


🎨 Personalisation & Design

How do I choose my font or submit my personalisation?

It's easy! Simply enter your personalised text and select your preferred font from the available options directly on the product page before adding your item to your cart.

Can I upload my own logo or custom design?

Absolutely. Simply select the “Upload My Own Design” option on the product page and upload your artwork.

For the best engraving results, we recommend uploading a high-resolution file or a clean, high-contrast black-and-white design.

Will I see a mock-up before my order is engraved?

Our online personalisation system allows you to enter your details when ordering. For business logos or more complex custom artwork, our design team will review your file and layout to ensure it is suitable for engraving.


💼 Corporate & Bulk Orders

Do you offer discounts for bulk orders or professional photographers?

Yes! We offer automatic tiered pricing across our collection, with savings of up to 20% on bulk orders. Your applicable discount will be automatically calculated at checkout.

Our personalised products are ideal for photographers, creative professionals, businesses, events and corporate gifting.


🛡️ Returns & Refunds

What is your returns and refund policy?

We offer a 30-day returns policy for peace of mind.

If your item arrives damaged, defective or is not working correctly, please contact us as soon as possible so we can help arrange an appropriate replacement or refund.

What if I simply change my mind?

If your item is eligible for a change-of-mind return, you can request a return within 30 days of receiving your order. Return postage costs for change-of-mind returns are the responsibility of the buyer.

Please note that because many of our products are made or personalised specifically for you, personalised or custom-made items may not be eligible for change-of-mind returns. This does not affect your rights if an item is faulty, damaged or not as described.

How do I request a return or refund?

Simply visit our Contact Us page and send our team a message.

Please include your order number and, if your item is damaged or defective, clear photographs showing the issue. This will help us resolve your request as quickly as possible.